Privacy policy
Last updated: 10 June 2026
Sunkissed Skin ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights under the Protection of Personal Information Act 4 of 2013 ("POPIA").
By using our website or purchasing from us, you consent to the collection and use of your personal information as described in this policy.
1. Who We Are
Sunkissed Skin is an online retailer operating from the Republic of South Africa. We are the responsible party for the personal information we collect through our website and store.
Contact:
Email: [your contact email]
Website: [your website URL]
2. What Information We Collect
We collect personal information that you provide directly to us, as well as information collected automatically when you use our website.
Information you provide:
- Full name
- Email address
- Phone number
- Delivery and billing address
- Payment information (processed securely via third-party payment providers — we do not store card details)
- Any messages or enquiries you send us
Information collected automatically:
- IP address
- Browser type and version
- Device type
- Pages visited and time spent on site
- Referring website or source
- Cookie data (see Section 7)
Information from third parties:
We may receive information about you from payment processors, shipping partners, or analytics platforms in connection with your order or use of our website.
3. Why We Collect Your Information
We collect and use your personal information for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Processing and fulfilling your order | Performance of contract |
| Sending order confirmations and shipping updates | Performance of contract |
| Responding to customer service enquiries | Legitimate interest / contract |
| Sending marketing emails (if you opt in) | Consent |
| Improving our website and user experience | Legitimate interest |
| Fraud prevention and security | Legitimate interest / legal obligation |
| Complying with legal and regulatory obligations | Legal obligation |
We will not use your personal information for any purpose incompatible with the above without your consent.
4. Marketing Communications
If you opt in to marketing communications at checkout or via our website, we may send you emails about new products, promotions, and updates.
You can unsubscribe at any time by:
- Clicking the unsubscribe link at the bottom of any marketing email
- Emailing us at [your contact email]
We will not send you marketing emails without your consent, and opting out will not affect the processing of your order.
5. How We Share Your Information
We do not sell your personal information. We may share it with trusted third parties only where necessary:
- Shipping and logistics partners — to deliver your order
- Payment processors — to securely process your payment
- Email marketing platforms — to send order and marketing communications (only where you have opted in)
- Analytics providers — such as Google Analytics, to understand website usage
- Legal and regulatory authorities — where required by law or to protect our legal rights
All third parties we work with are required to handle your information securely and in accordance with applicable privacy laws.
6. How Long We Keep Your Information
We retain your personal information only for as long as necessary for the purposes it was collected, or as required by law.
| Data Type | Retention Period |
|---|---|
| Order and transaction records | 5 years (tax and legal compliance) |
| Customer account information | Duration of account + 2 years |
| Marketing consent records | Until you unsubscribe + 1 year |
| Website analytics data | 26 months (Google Analytics default) |
After the applicable retention period, your information is securely deleted or anonymised.
7. Cookies
Our website uses cookies — small text files stored on your device — to improve your experience and help us understand how visitors use our site.
Types of cookies we use:
- Essential cookies — required for the website to function (e.g. your shopping cart, session login)
- Analytics cookies — help us understand how visitors navigate our site (e.g. Google Analytics)
- Marketing cookies — used to show you relevant advertising across other platforms (e.g. Meta Pixel)
You can control or disable cookies through your browser settings at any time. Disabling essential cookies may affect the functionality of our website.
By continuing to use our website, you consent to our use of cookies in accordance with this policy.
8. Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. These include:
- Secure HTTPS encryption on all pages
- Third-party PCI-compliant payment processing
- Access controls limiting who can view customer data
No method of transmission over the internet is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.
9. Your Rights Under POPIA
As a data subject under POPIA, you have the right to:
- Access — request a copy of the personal information we hold about you
- Correction — request that inaccurate or incomplete information be corrected
- Deletion — request that your personal information be deleted, subject to legal retention obligations
- Objection — object to the processing of your personal information for direct marketing purposes
- Complaints — lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, contact us at [your contact email]. We will respond within a reasonable timeframe and in accordance with POPIA requirements.
Information Regulator of South Africa:
Website:
Email:
10. Children's Privacy
Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.
11. Third-Party Websites
Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of any third-party sites and encourage you to read their privacy policies before providing any personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the date at the top of this page. Your continued use of our website following any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us:
Sunkissed Skin
Email: [your contact email]
Website: [your website URL]